FAQ for sellers

Most frequent questions and answers

mummajones.com.au is Australia’s Go-To Marketplace that brings the best mum-curated products on the internet to the one location. Each time someone buys a beautiful product from our site, they are supporting our hard-working, amazing mum-founded businesses and we all know that’s you.

 

Simply, we have made the selling process easy and help people connect directly with you, our gorgeous mum-founded businesses that sell tangible products. Supporting local and independent mum-founded businesses has never been so easy with everything in the one location.

 

Learn more about mumma jones.

mumma jones marketplace is on a mission and dedicated to supporting mum-founded businesses, which means any mumma who has created a side hustle/business with tangible products can sell on our website.

 

The term mumma can be defined as;
– Biological
– Step
– Foster
– Surrogate
– Adoptive
– Grieving

mumma jones provides a marketplace for mummas who have created any type of tangible product. It does not need to be uniquely made product by you, however, the business needs to a mum-founded business,

Your business your way. Choose which membership package works best for you and your business from our two memberships packages. 

 

BABY MUMMA

Just want to dip my toe in.

BUSINESS MUMMA

I’m a mumma on a mission.

Free 

$49.00 per month incl GST

LISTINGS

Unlimited 

LISTINGS

Unlimited 

CATEGORY LIMITATIONS

At this membership level, you will be limited to four categories to sell in.

CATEGORY LIMITATIONS

You will be able to sell across all available categories.

ADMIN 6 MONTH PRODUCT REVIEW

If your product has not sold within a 6 month time frame, mumma jones will automatically remove items from your shop.

ADMIN 6 MONTH PRODUCT REVIEW

If your product has not sold within a 6 month time frame, mumma jones will notify you, and give you the option to either continue listing or remove from your shop.

TRANSACTION FEES OVERVIEW

You will need to factor in a mumma jones 15% transaction fee + processing payment fee.

TRANSACTION FEES OVERVIEW

You will need to factor in a mumma jones 12.5%  transaction fee + processing payment fee.

AUTOMATIC PAYMENT DEPOSITS

We will deposit delivered product earnings (fortnightly) directly into your account (less mumma jones transaction fees and processing payment fee).

AUTOMATIC PAYMENT DEPOSITS

We will deposit delivered product earnings (fortnight) directly into your account (less mumma jones transaction fees and processing payment fee)

 

ADDED EXTRAS

Optional eNew mention, Social mentions plus more. 

The payment processing fee may also vary by bank country. All payments are processed on mumma jones secure, SSL-encrypted platform, and we have security and fraud detection systems to protect you and our buyers 24/7.

All fees are billed in AUD. The amount in your country’s currency may vary based on the exchange rate at the time of purchase. Please note that payment processing fees may also vary by your country’s financial institution.

No, a credit or debit card is not required to create a shop. To be verified as a seller you have the choice to use either a credit card or to register via PayPal. You will not incur any charges until you open your shop and publish your listings.

All mumma jones sellers must be a mum and fall under the defined term of a mumma in our terms. Even if you otherwise meet our marketplace criteria, prohibited items, services, and items that violate our intellectual property policies are not allowed to be sold on mumma jones.

 

Keep in mind that members may flag listings that appear to violate our policies for mumma jones’s review. mumma jones may remove any listings that violate our policies. mumma jones may also suspend or terminate your account for any violations. You’ll still be required to pay any outstanding fees on your mumma jones statement.

If you are raising money on behalf of a charity, you must obtain that charity’s consent.

At mumma jones, we value transparency. Transparency means that you honestly and accurately represent yourself, your items and your business.

 

By selling on mumma jones, you agree that you will:

 

  1. Provide honest, accurate information in your About section.
  2. Honour your Shop Policies.
  3. Accurately represent your items in listings and listing photos.
  4. Respect the intellectual property of others. If you feel someone has violated your intellectual property rights, you can report it to mumma jones.
  5. Not engage in fee avoidance.
  6. Not create duplicate shops or take any other action (such as manipulating clicks, carts or sales) for the purpose of manipulating search or circumventing mumma jones’s policies.
  7. Not coordinate pricing with other sellers.
  8. Not to entice mumma jones customers from our website. 

Messages

You can use mumma jones Messages (“Messages”) to communicate directly with your buyers or other mumma jones members. Messages are a great way for buyers to ask you questions about an item or an order.

Messages may not be used for the following activities:

  1. Sending unsolicited advertising or promotions, requests for donations or spam;
  2. Harassing or abusing another member or violating our Anti-Discrimination Policy;
  3. Contacting someone after they have explicitly asked you not to; or
  4. Interfering with a transaction or the business of another member.
  5. Making contact to organise communication and selling off mumma jones platform.

Interference 

Interference occurs when a member intentionally interferes with another member’s shop in order to drive away their business. Interference is strictly prohibited on mumma jones. Examples of interference include:

  1. Contacting another member via mumma jones Messages to warn them away from a particular member, shop, or item;
  2. Posting in public areas to demonstrate or discuss a dispute with another member;
  3. Purchasing from a seller for the sole purpose of leaving a negative review;
  4. Maliciously clicking on a competitor’s Promoted Listings ads in order to drain that member’s advertising budget, also known as ‘click fraud’.

 

Harassment

Any use of mumma jones Messages to harass other members is strictly prohibited. Similarly, Messages may not be used to support or glorify hatred or otherwise violate our Anti-Discrimination Policy. If you receive a Message that violates this policy, please let us know right away.

It’s super easy to set-up your shop on mumma jones. Simply register here and follow the prompts. Here you will be asked to;

 

    1. Create a mumma jones account – if you don’t already have one.
    2. Choose a shop name and membership pack option.
    3. Create a listing and load products.
    4. Set a payment method – how you want to be paid.
    5. Wait for Head Office approval to ensure you meet our marketplace criteria. 

A listing is a tangible product with unlimited number of quantities for that particular product.

Delivery is organized by the individual Business/Seller. We ask our mumma Businesses/Seller’s to dispatch items within 48 hours. Each Business/Seller will manage their own shipping and be responsible for shipping products to all customers.

Please refer to all Shipping and Returns here.

mumma jones Marketplace has an easy-to-use and secure payment system where we accept payments from a wide variety of payment methods including credit and debit cards, PayPal, Google Wallet, Apple Pay, ZIP and mumma jones Gift Cards. Funds from your sales are deposited fortnightly to your bank account in AUD.

Seller Protection is a programme that offers you peace of mind in the event of a transaction dispute. If you are unable to resolve a disagreement with a buyer and the transaction meets eligibility requirements, mumma jones will help you to resolve the issue through our dispute resolution system.

You are responsible for protecting members’ personal information you receive or process, and you must comply with all relevant legal requirements. This includes applicable data protection and privacy laws that govern the ways in which you can use mumma jones user information. These laws may require that you post and comply with your own privacy policy, which must be accessible to mumma jones users with whom you interact. Your privacy policy must be compatible with this policy and mumma jones’s Terms of Use.

 

In particular, when you sell using our Services (subject to our Policy) or use mumma jones’s API (also subject to the mumma jones API Terms of Use), you may receive and determine what to do with certain personal information, such as when communicating with users and entering into transactions with buyers. This means you process personal information (for example, buyer name, email address, and shipping address) and, to the extent you do so, you are an independent controller of data relating to other users that you may have obtained through the Services. You are responsible for protecting user personal information you receive or process and complying with all relevant legal requirements when you use the Services. This includes applicable data protection and privacy laws that govern the ways in which you can use a user’s information. Such laws may require that you post, and comply with, your own privacy policy, which must be accessible to mumma jones users you interact with and compatible with this policy and mumma jones’s Terms of Use.  As a data controller (that is someone who decides what personal data is collected and the purpose you’ll use the data for) to the extent that you process user personal information outside of the Services, you may be required under applicable data protection and privacy laws to honour requests received from such users for data access, portability, correction, deletion, and objections to processing. Also, if you disclose personal information without the buyer’s proper consent, you are responsible for that unauthorised disclosure. This includes, for example, disclosures you make or unintentional data breaches. For example, you may receive a buyer’s email address or other information as a result of entering into a transaction with that buyer. This information may only be used for mumma jones-related communications or for mumma jones-facilitated transactions. You may not use this information for unsolicited commercial messages or unauthorised transactions. Without the buyer’s consent, and subject to other applicable mumma jones policies and laws, you may not add any mumma jones member to your email or physical mailing list, use that buyer’s identity for marketing, or obtain or retain any payment information. Please bear in mind that you’re responsible for knowing the standard of consent required in any given instance. If mumma jones and you are found to be joint data controllers of personal information, and if mumma jones is sued, fined, or otherwise incurs expenses because of something that you did in your capacity as a joint data controller of buyer personal information, you agree to indemnify mumma jones for the expenses it occurs in connection with your processing of buyer personal information.

 

In particular, when you sell using our Services (subject to this Policy) or use mumma jones’s API (also subject to the mumma jones API Terms of Use), you may receive and determine what to do with certain personal information, such as when communicating with users and entering into transactions with buyers. This means you process personal information (for example, buyer name, email address, and shipping address) and, to the extent you do so, under EU law, you are an independent controller of data relating to other users that you may have obtained through the Services.

 

You are responsible for protecting user personal information you receive or process and complying with all relevant legal requirements when you use the Services. This includes applicable data protection and privacy laws that govern the ways in which you can use a user’s information. Such laws may require that you post, and comply with, your own privacy policy, which must be accessible to mumma jones users you interact with and compatible with this policy and mumma jones’s Terms of Use. For more information on the General Data Protection Regulation, see more resources at https://gdpr-info.eu and http://gdprandyou.ie.

 

As a data controller (that is someone who decides what personal data is collected and the purpose you’ll use the data for) to the extent that you process user personal information outside of the Services, you may be required under applicable data protection and privacy laws to honour requests received from such users for data access, portability, correction, deletion, and objections to processing. Also, if you disclose personal information without the buyer’s proper consent, you are responsible for that unauthorised disclosure. This includes, for example, disclosures you make or unintentional data breaches. For example, you may receive a buyer’s email address or other information as a result of entering into a transaction with that buyer. This information may only be used for mumma jones-related communications or for mumma jones-facilitated transactions. You may not use this information for unsolicited commercial messages or unauthorised transactions. Without the buyer’s consent, and subject to other applicable mumma jones policies and laws, you may not add any mumma jones member to your email or physical mailing list, use that buyer’s identity for marketing, or obtain or retain any payment information. Please bear in mind that you’re responsible for knowing the standard of consent required in any given instance.

 

If mumma jones and you are found to be joint data controllers of personal information, and if mumma jones is sued, fined, or otherwise incurs expenses because of something that you did in your capacity as a joint data controller of buyer personal information, you agree to indemnify mumma jones for the expenses it occurs in connection with your processing of buyer personal information.

 

For more information, please see our Privacy Policy.

Reviews are a great way for you to build a reputation on mumma jones. Buyers can leave a review, including a one to five star rating and a photograph of their purchase, within 100 days after their item’s estimated delivery date. If an estimated delivery date is not available, the review window opens after the order’s processing time and delivery time have elapsed. Buyers can edit their review, including the photograph, any number of times during that 100 day period.

On the rare occasion you receive an unfavourable review, you can reach out to the buyer or, if the review is less than 3 stars, leave a response.

 

Reviews and your response to reviews may not:

 

  1. Contain private information;
  2. Contain obscene, racist, or harassing language or imagery;
  3. Violate our Anti-Discrimination Policy;
  4. Contain prohibited medical drug claims;
  5. Contain advertising or spam;
  6. Be about things outside the seller’s control, such as a delivery carrier, mumma jones or a third party;
  7. Contain threats or extortion;
  8. Include shilling or otherwise falsely inflate a shop’s review score; or
  9. Undermine the integrity of the Reviews system.

As a member of mumma jones, you have the opportunity to create and upload a variety of content, like listings, Messages, text, photos, and videos. In order to keep our community safe and respectful, you agree that you will not upload content that is:

 

  1. Abusive, threatening, defamatory, harassing, or otherwise in violation of our Anti-Discrimination Policy;
  2. Obscene or vulgar;
  3. In violation of someone else’s privacy or intellectual property rights; or
  4. False, deceptive, or misleading.

We expect our sellers to provide a high level of customer service. By selling on mumma jones, you agree to:

 

  1. Honour your dispatch and processing times. Sellers are obligated to dispatch an item or otherwise complete a transaction with a buyer in a prompt manner, unless there is an exceptional circumstance. Please be aware that legal requirements for dispatch times vary by country. Read more in our Delivery Policy.
  2. Respond to Messages in a timely manner.
  3. Honour the commitments you make in your shop policies.
  4. Resolve disagreements or disputes directly with the buyer. In the unlikely event that you can’t reach a resolution, our Dispute Resolution team can help through our case system. Read about your rights and responsibilities regarding cases here.
  5. If you are unable to complete an order, you must notify the buyer and cancel the order.

 

As a seller, you must provide great customer service and maintain trust with your buyers. These requirements are called our Seller Service Level Standards.

 

mumma jones also provides limited protection to sellers who meet the requirements of our Seller Protection Program.

Please be aware that in addition to this policy, each country has its own laws surrounding delivery, cancellations, returns and exchanges. Please familiarise yourself with the laws of your own country and those of your buyers’ countries.

 

Cancellations

If you are unable to complete a transaction, you must notify the buyer via mumma jones Messages and cancel the transaction. If the buyer already submitted payment, you must issue a full refund. You are encouraged to keep proof of any refunds in the event a dispute arises. All cancellations are subject to our Cancellation Policy.

 

mumma jones’s Case System

We ask buyers to contact sellers directly and attempt to resolve any outstanding issues before opening a case on mumma jones. For this reason, it is important that you fill out your shop policies and regularly respond to Messages from your buyers.

 

Buyers may file a case for a non-delivery or a not-as-described item. You must respond to any open cases within three days or the time frame noted by mumma jones in the case. mumma jones may request your assistance in resolving a case opened against your shop. mumma jones reserves the right to escalate a case early for circumstances such as seller inactivity, harassment, refusal of service, case manipulation, and undermining the integrity of the case system.

 

By using mumma jones’s case system, you understand that mumma jones may use your personal information for the purpose of resolving disputes with other members. Cases can be filed in the following circumstances:

 

Non-Delivery

A non-delivery occurs when a buyer places an order but does not receive the item. The following are examples of non-delivery cases;

 

  1. There is no proof that the item was dispatched to the buyer.
  2. An item was not sent to the address provided on mumma jones.


Not as Described

An item is not as described if the buyer can demonstrate that it is significantly different from your listing description or your photos. The following are examples of not as described cases;

 

  1. The item received is a different colour, model, version, or size.
  2. The item has a different design or material.
  3. The seller failed to disclose that an item is damaged or is missing parts.
  4. The buyer received the incorrect quantity of items (e.g., the buyer purchased three items but only received two).
  5. The item was advertised as authentic but is not authentic.
  6. The condition of the item is misrepresented (e.g., the item is described as new but is used).

 

Not as Described cases can also be filed for late delivery. In order to qualify as late delivery, the buyer must provide proof that all of these conditions have been met;

 

  1. The item(s) were ordered for a specific date or event.
  2. The item(s) are rendered useless after that date.
  3. The seller did not ship the item(s) according to their processing time or the date agreed upon in Messages.

 

If mumma jones determines that an item is not as described, you will be required to refund the order, including original postage and return postage.


Ineligible Transactions

Some disputes don’t qualify for mumma jones’s case system. These include;

 

  1. Items that are damaged by the delivery carrier (if properly packaged by the seller).
  2. Items that have been altered, used, worn, washed, or discarded after receipt.
  3. Items that are received after the agreed-upon delivery date due to delivery delays.
  4. Items that are returned without a return agreement.
  5. Items that are accurately described but don’t meet a buyer’s expectations.
  6. Cost of delivery disputes.
  7. Items that are purchased in person.
  8. Items prohibited from sale on mumma jones, including services and intangible goods.
  9. Transactions where payment is not made via mumma jones’s checkout system.

 

When a dispute is ineligible for our case system, we encourage both parties to work together to come to an amicable solution.

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