FAQ for buyers

Most frequent questions and answers

Mummajones.com.au is your Go-To Marketplace, bringing the best mum-curated products on the internet to the one location, delivered directly to your door. We make the selling process easy and help people connect directly with mum-founded businesses that sell tangible products.

 

Learn more about mumma jones

These amazing women are your everyday mumma’s of the world. When you shop on mumma jones and buy an item you are supporting our independent mum businesses and helping to fulfil their dreams. Each business will manage their own orders and inventory. 

 

If you are a mumma in business, learn how to start your shop today.

Shopping on mumma jones is exactly like any other online shop. The only difference is you are buying directly from our independent mumma sellers. This means each product bought supports a mum business and her family. 

 

If you have questions about an item or an order, you can contact the business/seller via their shop front page. 

If you have a more specific idea of what you want, use the Search bar to search for items and shops field at the top of the site – left hand side. 

If you know a particular shop’s name, you can enter it in the Search field. (Shop names don’t have spaces or punctuation.) Or type in the shop’s web address with the below formats:

  • http://localhost/mummajones/mumma/shopname

Create an account. It’s quick and free. Go to the mumma jones homepage and click Register at the top right of the site.

Look over the shop’s policies by clicking the Policies link in on any shop’s homepage. Check to see if they accept returns and exchanges, offer shipping upgrades, or give refunds.

Have a question about an item or order? Reach out to the seller directly via their mumma shop front. They can help you with questions like:

●      Do you have this in another size or colour?

●      Can you ship this faster?

●      When can I expect my order?

Delivery is organized by the individual Business/Seller. We ask our mumma Businesses/Seller’s to dispatch items within 48 hours. Each Business/Seller will manage their own shipping and be responsible for shipping products to all customers.

Some sellers offer a faster shipping upgrade you can choose in your cart.

Contact the seller if you have any questions.

Select Buy it now on the listing to purchase just that item right away.

 

Otherwise, click ‘Add to cart’ and either keep shopping to go back to the shop or proceed to checkout.

 

If you decide to save an item for later, click Save for later. This will move the item to the saved for later section of your cart.

It’s up to each seller what payment methods they accept, so this can vary.

 

You may be able to pay with:

 

●      Credit/Debit card

●      PayPal

●      Bank transfer

●      Apple Pay

●      Android Pay

●      Other (This means the seller has some other way of accepting payments. If you select this, you won’t submit payment while checking out. Check their shop policies and work with the seller to pay.)

If you’ve received a mumma jones Gift Card or Credit, first redeem it so you can use it. Not all shops accept gift cards and credits, but you can run a search and check who Accepts mumma jones Gift Cards and Credits on the left to find ones that do.

 

By purchasing, redeeming, or accepting a mumma jones Gift Card, you agree to our policies and Terms of Use.

If you’ve got a coupon code from your seller, click Apply shop coupon code for your item in your cart. You can only use a coupon code in the shop that offers it.

Reviews are really important to sellers for building their reputation. It also lets other buyers know about your purchasing experience. Please know that we recommend contacting the seller first if you’re unhappy with anything.

Haven’t received your order or something wasn’t as it was described? First, contact the seller. They should be able to assist you.

Hold on to an item. While browsing and searching, hover over an image and click the heart icon at the top right. Or on a listing page, click the heart that says Favorite on the right.

 

Save a shop. Visit a shop and click Favorite near the top right.

 

To see your favorites, click the heart-shaped Favorites icon at the top right of mumma jones. Here you can curate your lists.

mumma jones sellers have the option to launch their own websites that feature all of the products from their shop. Throughout the checkout process, you’ll see a Sign in link at the bottom of the page, where you can click to sign in to your mumma jones account before you purchase. If you don’t have an account, you can continue the checkout process as a guest.

 

If you’re a mumma jones member, your order can be viewed within your account you used to make the purchase. You can also contact the seller from the Orders page of your account.

 

If you have a problem with an order you placed on a mumma jones-powered website using guest checkout, please contact us.

 

mumma jones Gift Cards and Credits can be used on mumma jones-powered websites, but you must be signed in to a mumma jones account.

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